Resources Planning/ Scheduling and Service Reservation

A new way to do thing better
7 August, 2021 by
Resources Planning/ Scheduling and Service Reservation
James Huang

Resources are the most significant investment for most businesses. A business must utilize its resources most efficiently and intelligently when facing a highly competitive and volatile market.

We are inspired by Eastwood Health (青木堂中醫) current reservation approach and realise why ALL booking software solution in the market won't fit their requirement.

Appointment Scheduling Software today are basically a Calendar App which create a silo of timeslot and fit the customer in that timeslot. It ignores the fact regarding multiple resources constraint and people availability.

From our experience, many service businesses use either silos of spreadsheets or some home-grown tools for scheduling their resources. These solutions are incredibly limiting, time-consuming, and hard to maintain. It creates double bookings, over/underutilized resources, undesirable hiring, low staff morale, improper planning of holiday and resources service downtime, etc. We look at the problem and re-design the entire approach.  The scope of our "booking tool" shall let you organize flawless time reservations, control fulfilment, evaluate customer satisfaction, sale and upsell services.

We look at the problem and re-design the entire approach.  The scope of our "booking tool" shall let any service company to organize flawless time reservations, control fulfilment, evaluate customer satisfaction, sale and upsell services.

Automatic slots generation algorithm

It is important to avoid both deadtime and customer dissatisfaction caused by waiting or cancellations. Automatic time slots generation assumes that no appointment might be entered manually, but it should be selected among available slots and according to the business principles (and resources constraint) you set up.

In other words, we create dynamic time slots based on resources available, we also integrate your staff to our HR app and now they can take a time-off accordingly.

We are happy to inspired by our client and able to provide an effective solution.

Resources Planning/ Scheduling and Service Reservation
James Huang
7 August, 2021
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