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An Examination of Customer Service in Hong Kong's Food & Beverage Business

MERCURY TECHNOLOGY SOLUTION, James Huang

An Examination of Customer Service in Hong Kong's Food & Beverage Business

It is a widely recognised truth that the Food and Beverage (F&B) industry in Hong Kong is not designed to be customer-centric. This may seem counter-intuitive to some, given that the very essence of t...

Business Performance Customer Dissatisfaction Efficiency Food And Beverage Industry High Rents Hong Kong Regional Comparison Service Quality Systemic Issues

Dec 31, 2023 Insights

Making Way for Intelligent Work: How AI is Transforming Everyday Tasks

MERCURY TECHNOLOGY SOLUTION, James Huang

Making Way for Intelligent Work: How AI is Transforming Everyday Tasks

Introduction In today's digital age, Artificial Intelligence (AI) is revolutionizing the way we work. Mundane and routine tasks are being automated, allowing individuals to focus on more stimulating a...

Ai Ai Copilot Artificial Intelligence Business Success Efficiency Future Technology Innovation Job Satisfaction Mercury Technology Solution Mundane Tasks Muses Ai Work-Life Balance

Oct 14, 2023 Insights

Navigating the Evolution of Project Management Tools

MERCURY TECHNOLOGY SOLUTION, James Huang

Navigating the Evolution of Project Management Tools

Back in my analyst days at a bank, our workflow was efficiently mapped out with Microsoft Project. I later moved onto a consulting firm, where a PRINCE2-based, in-house management tool linked our work...

Ai-Centric Tools Communication Digital Platforms Efficiency Entrepreneurial Mindset Independently Working Individual Contributors Modern Workplaces Project Management Workplace Productivity

Oct 10, 2023 Insights

Won't you find a single world-renowned doctor who achieved success by simply prescribing a couple of aspirin?

MERCURY TECHNOLOGY SOLUTION, James Huang

Won't you find a single world-renowned doctor who achieved success by simply prescribing a couple of aspirin?

You won't find a single world-renowned doctor who achieved success by simply prescribing a couple of aspirin. I've always been a fan of Warren Buffett's annual shareholder letters, because they contai...

Advice Ambition Business Communication Company Strategy. Efficiency Entrepreneurship Expertise Expertise Presentation Jack Welch Responsibility Seo Specialist Simplicity Skincare Products Warren Buffett

Jun 3, 2023 Insights

Developing AI-powered tools to automate repetitive tasks in SMEs, reducing the need for a large workforce and increasing efficiency

MERCURY TECHNOLOGY SOLUTION, James Huang

Developing AI-powered tools to automate repetitive tasks in SMEs, reducing the need for a large workforce and increasing efficiency

## Introduction Small and medium-sized enterprises (SMEs) are an essential part of the global economy, contributing significantly to job creation and economic growth. However, limited resources and bu...

AI Ai-Powered Tools Artificial Intelligence Automation Chatbots Cost Savings Digital Transformation Efficiency Invoicing Systems Operation Efficiency Productivity SME Smes Supply Chain Management

May 7, 2023 Insights

How AI Improves Construction Site Safety and Follows ISO Process

MERCURY TECHNOLOGY SOLUTION, James Huang

How AI Improves Construction Site Safety and Follows ISO Process

Construction sites are inherently dangerous and complex environments that require constant monitoring to ensure worker safety and compliance with ISO guidelines. By implementing AI technologies, const...

AI Ai Architecture Artificial Intelligence Camera Construction Cost Savings Documentation Drones Efficiency Hazard Detection Innovation Iso Compliance Monitoring Operation Efficiency Quality Control Record-Keeping Sensors Site Safety Software Standards. Technology Wearable Technology

Mar 15, 2023 Insights

Time Management Is About More Than Life Hacks

MERCURY TECHNOLOGY SOLUTION, James Huang

Time Management Is About More Than Life Hacks

Project creep, slipping deadlines, and a to-do list that seems to get longer each day — these experiences are all too common in both life and work. With the new year resolution season upon us, many pe...

Adaptation Skills Arrangement Skills Awareness Skills Develop Skills Effectiveness. Efficiency Operation Efficiency Peak Performance Prioritize Activities Productivity Time Budget Time Management Timebox

Mar 18, 2021 Insights

Operational Efficiency for Advertising Bureau

MERCURY TECHNOLOGY SOLUTION

Operational Efficiency for Advertising Bureau

Interactive Advertising Bureau Hong Kong (IABHK) works very closely with its members companies and gives them access to talent development, education and cutting-edge research about the critical role ...

Accounting Best Practice Business Growth Chart Of Account Comscore Digital Marketing Education Efficiency Facebook Google Iabhk Interactive Advertising Bureau Hong Kong Lean Marketing Team Marketing Mercury Crm Next Digital Operation Efficiency Operational Efficiency Pwc Redlotus Research Sales Scalability South China Morning Post Standards Support Talent Development Verizon Media.

Dec 9, 2020 Case Study & Customer Success Blog

Efficiency & Optimisation

MERCURY TECHNOLOGY SOLUTION, James Huang

Efficiency & Optimisation

During conversation with client, while we deepdive to operation efficiency topics; client always puzzle on the process. From our perspective, Efficiency and optimisation seem to go hand in hand and th...

Continuous Improvement. Data Decision-Making Efficiency Field Resources Mobile Operation Efficiency Operational Costs Optimization Overtime Performance Process Processes Profitability Return On Investment (Roi) Service Organizations System Travel Time Work Load Workforce Management Solutions

Nov 23, 2020 Insights

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