MERCURY TECHNOLOGY SOLUTION, James Huang An Examination of Customer Service in Hong Kong's Food & Beverage Business It is a widely recognised truth that the Food and Beverage (F&B) industry in Hong Kong is not designed to be customer-centric. This may seem counter-intuitive to some, given that the very essence of t... Business Performance Customer Dissatisfaction Efficiency Food And Beverage Industry High Rents Hong Kong Regional Comparison Service Quality Systemic Issues Dec 31, 2023
MERCURY TECHNOLOGY SOLUTION, James Huang How an ‘Ownership Mentality’ Benefits Customers When employees of a company take ownership and feel personally accountable for client satisfaction, it’s a win for everyone. They work harder, care more and serve customers better than non-owners. The... Best Practise Client-Centric Approach Digital Transformation Empowered Employees Ownership Mentality Partnership Personal Connections With Customers Product Quality Service Quality Dec 8, 2021
