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Extend Mercury platform to OmniChannel

MERCURY TECHNOLOGY SOLUTION, James Huang

Extend Mercury platform to OmniChannel

When looking for software solutions for your startups, you would have likely heard the mention of Enterprise Resource Planning - ERP and Customer Relationship Management - CRM software. These are soft...

Accounting Best Practise Business Efficiency CRM Central Repository Chat Commerce Cost Cutting. Crm Customer Relationships Digital Marketing Digital Transformation ERP Erp Increase Sales Marketing Operation Efficiency Operational Efficiency Sales Force Automation Streamline Processes eCommerce

Feb 5, 2022

How an ‘Ownership Mentality’ Benefits Customers

MERCURY TECHNOLOGY SOLUTION, James Huang

How an ‘Ownership Mentality’ Benefits Customers

When employees of a company take ownership and feel personally accountable for client satisfaction, it’s a win for everyone. They work harder, care more and serve customers better than non-owners. The...

Best Practise Client-Centric Approach Digital Transformation Empowered Employees Ownership Mentality Partnership Personal Connections With Customers Product Quality Service Quality

Dec 8, 2021

CRM System Ready for Data Privacy Laws

MERCURY TECHNOLOGY SOLUTION, James Huang

CRM System Ready for Data Privacy Laws

Tough data protection laws and their regulatory frameworks are fast coming online and businesses must gear up for new rules and regulations. The trend started across the Atlantic with the European Uni...

Best Practise CRM Consent Management Crm Data Processing Data Protect Laws Data Security Fines GDPR Gdpr Compliance Gdpr Principles Penalties Privacy Privacy Protection Right To Erasure User Access Rights

Aug 9, 2021

Our own Transformation

MERCURY TECHNOLOGY SOLUTION, James Huang

Our own Transformation

MERCURY's business partner occasionally ask me: What do MERCURY do? It seems to them we do almost everything in IT segment. In reality, we keep transforming. Business transformation programs have long...

Best Practise Business Transformation Differentiation Digital Transformation Digitization Leadership Challenge MERCURY Mercury Portfolio Improvement Tech-Enabled Disruption WorkBetter

Aug 6, 2021

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